Good Moves: Solutions & Strategies for Stress-Free Transitions
When families begin exploring senior living, adult children often take the lead by balancing emotions, logistics, and financial details while trying to make the right decision for their senior loved one. For your community’s sales and operations teams, supporting these family members is key to building trust and driving timely move-ins. LivNow Relocation’s family-first approach helps operators turn empathy into action by creating smoother transitions and stronger occupancy outcomes. Discover our latest resources that you can utilize and offer to families to instill confidence and peace of mind.
What’s in this edition:
- Webinar: Supporting Adult Children Through Senior Moves
- 5 Questions to Ask Before Choosing Your Senior Mover
- How Family Support Drives Occupancy
- Insights & Resources to Share with Your Prospects
- Quick Tips to Convert Family Trust into Move-Ins
Guiding Adult Children Through Senior Moves Webinar
Lisa Burns, LivNow Relocation Co-Founder, and Marty Stevens-Heebner, President of NASMM, discuss supporting adult children and their senior loved one as they coordinate a move to senior living. This webinar is a great resource that senior living operators can offer adult child caregivers to help them understand what their parent or loved one needs when it comes to moving to a senior living community.
Family Support Drives Occupancy
When families feel seen and supported, they move forward faster. LivNow partners with senior living operators nationwide to make that possible by managing every relocation detail so adult children can focus on what matters most: helping their loved one feel at home.
Through personalized planning, vetted providers, and on-call relocation specialists, LivNow Relocation helps your teams:
- Keep families organized and confident throughout the process
- Eliminate logistical barriers that slow down move-ins
- Provide compassionate, concierge-style service that enhances your brand experience
Expert Insights from Our Network
A roundup of articles, reports, and resources for senior living operators.
Helpful Heroes Offers Trusted Hands for a Safer, Stress-Free Move-In
Through LivNow Relocation’s partnership with Helpful Heroes, you can connect prospective families with trusted, off-duty firefighters for reliable home support. From furniture assembly and TV mounting to grab bar installation and minor repairs, Helpful Heroes makes move-ins safer and smoother. Every Hero is local, professional, and trained to prioritize safety and care. Encourage your incoming residents to explore this valuable resource and save on their next project with a 5% discount when using our promo code: LIVNOW5.
Measuring Trust: Why LivNow’s Net Promoter Score Matters
At LivNow, success isn’t measured in boxes packed or timelines met. It’s measured in trust. Using a simple question, “Would you use LivNow services again?” the team tracks satisfaction through its Net Promoter Score (NPS). With results consistently between 96% and 100%, this metric reflects the confidence families feel after each transition which can lead to word-of-mouth referrals and increased move-ins for your senior living community.
Supporting Families Through Legacy Planning with Artifcts
LivNow partner Artifcts’ Founder & CEO Heather Nickerson recently joined the Secrets of Enterprising Families podcast to explore how storytelling, organization, and legacy planning can ease transitions after a loss.
Her conversation highlights practical ways families can preserve meaning behind cherished belongings by turning emotional moments into opportunities for connection. For senior living operators, sharing tools like Artifcts helps families feel supported and prepared while navigating major life changes, including the move to senior living.
Quick Tip for Communities: Make Family Involvement a Priority
Encourage your teams to include adult children early in every conversation, not only in decision-making, but in planning next steps. Provide resources like our insights above, get in touch with our specialists, or encourage them to schedule a visit to your community where you can have these important conversations face-to-face.
When families feel informed and supported, confidence grows ensuring move-in timelines shorten.
