When a family chooses LivNow to help a senior transition into their new home, they are putting one of life’s biggest moves into our hands. That is why we don’t just measure boxes moved or timelines met — we measure trust, satisfaction, and peace of mind. One of the most important tools we use to do that is the Net Promoter Score (NPS).
What is a Net Promoter Score (NPS)?
NPS is a widely used way of gauging how likely a client is to recommend a service to others. It cuts through complicated data and gets to the heart of the matter: did we deliver an experience worth repeating and sharing? Traditionally, NPS is measured on a 0–10 scale, but at LivNow, we have adapted it to a simple and powerful question:
“Would you use LivNow services again?”
A “yes” means we’ve earned a client’s trust for one of life’s most delicate and important transitions.
How We Track NPS at LivNow
After each move-in, seniors and their families complete a brief survey. They are asked to rate their experience with each member of their relocation team — from their LivNow Relocation Specialist to their mover, real estate agent, and professional organizer. To keep feedback approachable, we use an easy-to-understand happy/neutral/sad face scale.
But the most telling question of all is the one that drives our NPS: “Would you use LivNow services again?” This yes/no measure tells us, directly, whether we have succeeded in making the move as smooth and stress-free as possible. At LivNow Relocation our Net Promotor Score consistently ranges between 96% and 100%, a testament to the satisfaction level and value our customers receive.
Why NPS Matters for Seniors and Families
Moving is stressful for anyone — but for seniors, it’s also emotional, complex, and deeply personal. A high NPS is more than a number; it is proof that we’re keeping our promise:
Always a Good Move.
Our clients’ responses show that LivNow is not just a service provider — we are an advocate and partner in their transition.
Here’s what Lorraine H. from Washington had to say:
“All the LivNow people took time to ask us what was important to us and anticipated many of our needs.”
Alana H. from the Chicago area entrusted LivNow to assist her mother’s transition to her senior living community said:
“Our LivNow Relocation Specialist, checked in frequently, was always prompt in returning calls, and was an encouraging voice as we went through the process of downsizing and moving my mother. Very grateful!”
The Results Speak for Themselves
LivNow consistently earns a high NPS from our customers, a reflection of the care, professionalism, and compassion our team brings to every move. The overwhelming majority of our clients say ‘YES’ — they would choose LivNow again, resulting in our outstanding Net Promoter Score previously mentioned.
Always a Good Move
Our clients’ voices lead the way. Their trust drives us to keep listening, keep improving, and keep delivering on our promise that every move is “a good move.”
